Here are the questions we hear most often. Have a question that isn't listed below? Contact us at 530.277.3433.
+ Is rafting safe?
As with any outdoor sport or adventure activity, rafting has it's potential inherent risks. Your safety is our number one priority both on & off the river. All members of our staff from the drivers to the guides are trained above the minimum standard, so you can rest easy knowing you are in good hands.
+ Will I Fall out of the raft?
Will you get wet? Yes. Will you fall out? Potentially. Will you swim all the way to the ocean? No.
In the event that you do fall out of the raft, our highly experienced guides will direct you to the safest path and get you back in the boat rapidly. On class 4/5 river trips we have safety kayakers which act as swim coaches and additional rescue resources. At the minimum, our guides are trained in Advanced First Aid, Cardio Pulmonary Resuscitation and Swift Water Rescue.
+ Whats your gear like? What size are the rafts?
Here at H2O, we believe in floating on Aire. Not a typo, it's a lifestyle. We believe Aire Whitewater boats to be the best boats IN THE WORLD and we'll stand behind that statement for the rest of our lives. We ride in 13' & 14' boats. Which means unfortunately you wont be able to fit your entire group of 10 in one raft, but it also means you'll receive a more personalized experience and will never be counted as a number.
We also believe in style points. If you look good, you raft good, right? This is why our gear is not only new, but top of the line. Why give you a helmet, PFD (personal floatation device), wet-suit, or splash top that we wouldn't choose ourselves..? That's just silly.
+ What are the physical limitations of rafting?
We take people of all shapes, sizes and abilities rafting. We simply ask that you inform us of any medical condition, physical disability or allergy that may require special attention or accommodations when making a reservation.
+ What if I can't swim?
Swimming is not a prerequisite for all river trip options. We ask that all guests are comfortable in water. Your gear will rise you but panicking once you touch water only increases your heart rate, not the speed in which you reach the surface. Swim tests may be requested on Class IV-V river trips.
+ Are there age restrictions?
Our minimum age for the South Fork of the American is 6 years old, North & Middle Forks of the American are 14 years old, and the North Fork of the Yuba River's minimum age is 16 years old. While we aim to cater trips to all ages, we do not advise trying to bring children below the minimum age on trips, we do not want to compromise the safety of the child or any other guests on the trip. If your 10 year old can swim like an Olympian and is the size of a 16 year old, call us and we may be able to make an exception.
+ What do I wear rafting?
We believe in sun protection and having both shoes at the end of the day. For these reasons, we like long sleeves (preferably not cotton, as it retains moisture and keeps you cold) and closed toed shoes that have the ability to not come off. Simply put, if you show up in flip flops, we'll tape them to your foot, and the tan lines won't be pretty. If you wish to wear sunglasses, we advise using eyewear retainers (we like Chums).
+ What can I bring on the raft?
We recommend not bringing anything on the raft you wouldn't want to potentially sacrifice to the river. Nothing ruins a great day like watching that phone (or worse, car keys) you've worked hard for sink to the bottom of the river in that awesome 'floating waterproof bag' you just purchased. We provide a lock box which remains on dry land for the duration of the trip for any items you wish to keep safe. On the boat, we recommend sunscreen, chap-stick, and a water bottle. Water goggles are always welcome.
+ What's included/not included?
We provide transportation services from the meeting location to river put in's/take out's as well as lunch on any of our full day river trip options. Our quality gear, a quality guide and all their sub-quality jokes are included on every river trip option for no additional charge.
+ Will my raft guide be funny?
"What did the big flower say to the small flower?" Hey bud.
+ Lets talk lunch.
We are more than happy to accommodate those with food allergies and unique dietary preferences. If you have any dietary restrictions, we ask that you please notify us prior to the trip.
+ Do I have to sign a waiver?
Yes, we require each participant joining us on the river to sign a waiver. Participants under the age of 18, must have their waiver signed by a parent or guardian. To ensure that things run efficiently the morning of the trip, we ask that everyone fill out an electronic waiver prior to the trip. These can be found in the trip information packet emailed with the confirmation of booking.
+ What do you do with my information?
We promise to never sell, share or otherwise distribute your personal information to others. We hate junk mail and violations of our personal privacy just as much as you do.
+ Is tipping required?
Tipping is entirely at your discretion. If you feel like your guide provided outstanding service, a memorable experience, or even made you laugh a little, a gratuity between 10%-20% is always very appreciated.
+ Help! I'm running late.
If you believe you are going to be late, please call us as soon as possible. We will try to be accommodating. As a courtesy to our guests who show up on time and strict water release schedules on several of our rivers, we can only wait 15 minutes past the scheduled meet time.
+ Can I bring my dog?
It's not recommended. River trips often span several hours and meeting locations are often subject to high heat temperatures. We ask that dogs are not left in vehicles or tied to trees. You wouldn't do it to your children or your parents, don't do it to your animals.
+ Can you customize a trip for my group?
Of course! From team building to bachelor/bachelorette parties, scout groups to awkward tinder dates, outdoor adventure groups to office parties, we've got you covered. Contact us by phone or email to get started planning the event of your dreams.
+ What's your cancellation policy?
There are no cash refunds provided for cancellations under 14 days prior to your trip. Due to state regulations and tight permit allotments, once your space is confirmed, others are turned away. For this reason, we advise travel insurance. If you need to cancel a trip under 14 days prior to your trip, you will receive a credit for a future trip with H2O Adventures within the same calendar year and a $25 rescheduling fee will be assessed. Cancellations made under 48 hours prior to the trip are subject to no credit and zero refund, this includes no shows.
+ Talk to me about travel insurance.
Low cost travel insurance can be obtained through your travel agent or though Allianz Travel Insurance.
+ I just went rafting! Now where can I find my rafting photos?
Awesome! If you went rafting on the South, Middle, or North Fork of the American River, our friends at Hotshot Imaging captured all of your facial expressions, emotions and memories for the day. If you experienced the magic of the Yuba River, we send a Dropbox link to photos 3 to 5 days following your river trip. Didn't receive the link? Contact us here, and we'll send the link over as soon as possible.